Cancellation Policy

MayaMind operates a cancellation policy for all appointments scheduled with our practice.

Rescheduling or cancellation to an existing scheduled appointment either on the same business day or the business day before the scheduled appointment and non-attendance of a scheduled appointment without notice will incur a cancellation fee.

A cancellation fee is payable by the client, regardless of how the cost of the sessions are arranged to be covered (e.g. WorkCover QLD, Insurance).

MayaMind has the right to deny scheduling of further appointments until outstanding fees are paid and are at the discretion of the practitioner.

Under exceptional circumstances and at the discretion of the practitioner, the cancellation fee may be waived.

*Business day refers to between 8:30 am-5: 00 pm. Notification of rescheduling/cancellation of appointment after 5:00 pm will be classified as same business day cancellation.

Appointment Reminders

MayaMind provide you with appointment reminders to help you remember your appointment.

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3 days prior:
MayaMind will send you a courtesy reminder via SMS and E-mail 3 days prior to appointment. You do not need to respond to this reminder if you plan to keep your appointment at this point.

The day before:
MayaMind will then send you an SMS to confirm your appointment the day prior to your scheduled appointment requiring you to reply ‘Yes’ or ‘No’ to confirm your attendance.

It is your responsibility to ensure that you attend your appointment as scheduled or to provide sufficient notice of a change to appointment to avoid a cancellation fee.

Cancellation Notice Provided Fee Applied

• Same business day $80.00
• Business day prior $50.00
• Non-attendance without notice 100% of full consultation fee*

*100% of the full consultation fee also applies to appointments that are also bulk-billed.

Please note that Medicare, Private Health Funds, and Third-Party payers do not cover payment of cancellation fees.

All cancellation fees are payable by the client.

ADD bit about 10 to 8 cancel/reschedule in the email link.

To notify us of a change to your appointment as soon as possible by phoning us on XXXXXXX.

Mon-Fri: 8:30 am – 5:00pm (Closed Public Holidays). We are not open on weekends.

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**Please do not SMS to cancel/reschedule your appointment as these will not be responded to unless a canceled appointment is in response to an SMS confirmation message.